my order hasn’t arrived
In an ideal world, we’d deliver your order personally, but we unfortunately our customers are too far-flung for that! While your order should arrive within the timeframe we specify for the shipping option you select, sometimes the unexpected happens. As a rule of thumb, wait an additional day then email [email protected] with your order number, which you’ll find on the confirmation email we sent you.
Shipping Orders are processed daily Monday to Friday at approximately 11am and are shipped out the same day. Estimated timeframes for the arrival of your order are listed below.
Domestic Delivery: Aussie Post delivery within 3 – 7 days
Please note: We are able to ship to Europe, Asia and America.